Course description: By comparing service delivery to a performance, we discuss key elements to making a great stage performance including preparation, getting into costume, having the right mindset, developing rapport, improvising when things don’t go to plan and the importance of the last scene in creating good reviews. The goal is the consistent delivery of a quality service experience to our customers.
This online course will be available on the following dates and times, please only register for one.
International/Encore Online: Delivering World Class Service – March 8, 9:00am – 4:00pm EST
International/Encore Online: Delivering World Class Service – March 14, 8:00am – 3:00pm PST
International/Encore Online: Delivering World Class Service – March 22, 8:00am – 3:00pm PST
International/Encore Online: Delivering World Class Service – March 23, 9:30am – 4:30pm EST
International/Encore Online: Delivering World Class Service – March 29, 9:00am – 4:00pm EST
This course is open to all performing arts workers and is being offered at no cost as part of the trainings the IATSE is providing through the Canada Performing Arts Workers Resilience Fund. To access this training free of charge, you must register through this link:
English: https://tinyurl.com/IACourses2023
Space is limited.
Employers: Are you interested in accessing training funding through the Canada Performing Arts Workers Resilience Fund? Contact International Representatives Jason Vergnano jvergnano@iatse.net or Cindy Jennings cjennings@iatse.net to discuss how to apply to receive support for your training initiatives.